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![]() ![]() Customer service award for CJEIt was a pleasing surprise to see that CJE micros had won the Mystery Shopper award in the October 2000 issue of Indie Magazine. This is awarded to computer retailers for high levels of customer service. The article is reproduced here so that those who do not subscribe to Indie magazine can see it as well. Mystery ShopperLast call of the day was to an indie - CJE Micros along the Brighton Road. I told the young sales guy I wanted to upgrade my printer. He immediately fired off a question: "What are you looking to use it for?". After listening to my response he told me first about a Canon model which he described as a "budget" model moving swiftly to another which was "much more heavy duty". It would also print on card. He then became the first person that day to ask me the make of my computer to establish whether I was a PC of Mac person. Finally I told him "I think for the extra money it's worth having the better spec machine." and he agreed. "I actually have that machine at home and it's very good" He confided. He also informed me that it was very economical to run and showed me the cartridges used by it. Although more expensive than normal, they were more than double the size. He then imparted yet more product knowledge: "It will allow you to print photos at more or less photographic quality without even using special paper." he revealed. He had printed up some family photos using standard paper and had been very impressed by the result he said. "It squirts a varnish as it goes so instead of having to buy expensive paper the printer coats the paper as it goes." Excellent. OCTOBER 2000 - INDIE MAGAZINE ![]() Andrew being presented with the certificate by the Vivanco rep. If you have a sales enquiry please email our sales department
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