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 [ How to order ]


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All Customers Overseas Customers Warranties
Site Licences Order Forms Delivery Information

All Customers

Placing an order

We are able to take orders by phone, fax, email or post or online using a secure payment method. There is a £3 delivery charge for all orders below £10. Official orders are welcome, however a minimum invoice/Pro Forma value of £20 applies. All orders less than the minimum invoice value will attract a £10 administration charge. Please ensure that you quote your full address including post code and telephone number. Many items are normally in stock and are shipped within 2-3 days and often same day, some items may take longer but will be within 28 days. If delivery looks like it may be longer than 28 days we will contact you. If your order is urgent please phone us to get a more accurate shipment date for any particular product. Prices are subject to change without notice, E & OE.

Credit / Debit / Switch Cards

We are able to accept payment by: Visa, Mastercard, Eurocard, Delta or Maestro.
There is NO surcharge for orders placed by credit card. Please also see the New Customers section.

When ordering, please quote:
  • Card number.
  • Expiry date.
  • For Switch cards, the issue number, or the ‘valid from’ date.
  • The CV2 or CVC number (usually found on the back of the card).
  • Whether your card is a credit or debit card.

New Customers For new customers wishing to pay by credit or debit card, for security purposes we adopt an identity/address validation procedure (this may take a few days). If this is unsuccessful then we may still process the order if payment is made by bank transfer or cheque drawn in pounds sterling drawn on a UK bank account. Please note that we normally only ship to the registered card holder’s address.

Cheque

We are still able to accept cheques but the proportionately extra administration and costs for the small number of cheques we now get means we have to make a £3.00 charge towards the bank and administration costs.
Cheques should be made payable to CJE Micro’s except where the goods are sold by 4D (Items marked with § ) where cheques should be made payable to 4D.
For new customers who pay by cheque, we may wait until your cheque clears before shipping the goods to you.

PayPal

We are able to accept payment by PayPal for existing customers only. If you wish to pay by Paypal please contact us first to check availability of the items you want and to gain authorization. UK customers please add 70p or 3% (whichever is greater) to the value of the order, non-UK customers please add 80p or 4% (whichever is greater) to cover PayPal administration costs. Please remember orders below £10 attract a £3 delivery charge which should be added before the PayPal surcharge.

Bank Transfer

We are able to accept payment by direct bank transfer (BACS) to our accounts. Our account details are:
4D
Barclays Bank PLC
Rustington Branch
PO BOX 54
Chichester
West Sussex
PO19 1HT

Tel. No. +44 1243 784321
Sort Code: 20-20-62
Acc. No.: 70677213
Acc. Name: CJS Evans T/A Fourth Dimension
SWIFT BIC: BARCGB22
If your Bank requires an 11 character SWIFT BIC, use BARCGB22XXX instead.

Our International bank account no. is IBAN GB26BARC 202062 70677213


CJE Micro's
Barclays Bank PLC
Rustington Branch
PO BOX 54
Chichester
West Sussex
PO19 1HT

Tel. No. +44 1243 784321
Sort Code: 20-20-62
Acc. No. 30352535
Acc. Name CJS Evans T/A CJE Micro's
SWIFT BIC: BARCGB22
If your Bank requires an 11 character SWIFT BIC, use BARCGB22XXX instead.

Our International bank account no. is IBAN GB17BARC 202062 30352535


Please note: For international bank transfers, amounts of less than £200 attract a bank charge of £6, and amounts from £200 to £499 attract a bank charge of £3. These charges should be added to the amount you transfer.

Please check with us first to ensure that we have the item(s) in stock before you make a transfer.

Email orders
sales@cjemicros.co.uk

If you are ordering by email, we only store your credit card number on our database if you specifically ask us to do so. If we have stored it then, for subsequent orders, please quote:

  1. The last four digits of the card number so we can be sure we’ve got the right card number.
  2. The expiry date (because this changes).
  3. For Switch, the issue number (this also changes).
  4. CV2 or CVC Number (Usually found on the back of the card)

VAT

If you are overseas and VAT registered, please quote your VAT number with each order. Our VAT registration number is GB 322 1884 75.
4D is not VAT registered.

Delivery

Goods worth more than £200 are usually sent by carrier (delivered weekdays only) - please quote a delivery address where someone can sign for the goods at any time of day. Free Delivery is on orders of £10 or over and to the UK mainland only. Overseas & some remote UK destinations (Highlands, Islands and Northen Ireland) may incur additional cost, if the additional cost is less than or equal to 10% of the total order value this will be added when the order is processed manually, if it is more than 10% of the order value we will let you know what the extra cost will be and await your agreement to the extra cost. Courier delivery is included for most UK addresses although more remote or difficult to reach areas (eg. Highlands, Islands and Northen Ireland) may attract a surcharge from our courier. If an item is returned to us undelivered, then a charge may be made to ship the item to you a second time.

Contact Details

Email
Phone
  • +44 (0) 1903 523222
Fax
  • +44 (0) 1903 523679
Post
CJE Micro’s
78 Brighton Road,
Worthing,
West Sussex,
BN11 2EN

The Shop
We are open at the above address at the following times:

  • Monday to Saturday
    9am - 5.30pm

Overseas Customers

Carriage and insurance

All prices include VAT and UK carriage for orders of £10 or over, so if delivery is to be outside of the UK please enquire about the costs. If the additional cost is less than or equal to 10% of the total order value this will be added when the order is processed manually, if it is more than 10% of order value we will let you know what the extra cost will be and await your agreement to the extra cost. Orders under £10 will be charged a minimum of £3 delivery. If you pay by credit card we will charge the exact amount after postage has been calculated. Alternatively, you can write, fax or email your order and ask us to give you a quotation that includes carriage and insurance.
International orders may be subject to import duties, and other local taxes and charges.

VAT

Residents in EC countries or BFPO outside the UK pay VAT at UK rate of 20%, VAT registered customers outside the UK but within the EC are exempt. Residents in Non-EC countries are not liable to pay VAT.

Books

Books are not liable to VAT, so there is nothing to deduct from the UK price. Also, they tend to be heavy:
  • European customers - please add 15% to the listed price
  • customers beyond Europe - please add 25% to the listed price

Payment for overseas orders

We can accept Credit/Switch cards, Eurocheques, Sterling cheques drawn on a UK bank or direct credit to our Bank Account. Please also see the New Customers section.

Warranties

New Items

All NEW items come with a manufacturer’s warranty of one year unless otherwise stated.

Second Hand Items

Second Hand Previously cherished items have a three month return-to-base warranty, certain second hand items can have there warranties upgraded to twelve months, 10% for Computers and Monitors and 20% on Laser printers.

Extended Warranties

On products with manufacturer’s warranty of greater than one year, the responsibility for the warranty after the first year is with the manufacturers. Many manufacturers will deal direct with users to obtain warranty support past the first year. If the goods have to be returned via CJE Micro’s any carriage charge due are the responsibility of the customer. CJE Micro’s may make a handling charge for forwarding such items.

Warranty Returns

If an item is faulty or damaged and needs to be returned to us, please contact us first to obtain a RMA (returns) number. If damage appears to have happened in transit we must be notified within 3 days, to allow a claim against the carrier. For faulty items you will need to tell us the:
  • Product name and model number
  • Manufacturer
  • Serial number
  • Date of purchase
  • Description of fault
  • Frequency of fault
  • Any other relevant information (eg. other hardware installed, other software running)
Repair/Replace/Refund:
Items with significant faults returned promptly after purchase will be replaced or refunded at the customers request. Other faulty items within warranty will be repaired or replaced at our discretion.

Other Returns:

If your item appears to be faulty or damaged please contact us so that we can resolve the problem a.s.a.p. In addition to your statuary rights we may be willing to take items back with an appropriate charge. Under the Consumer Contracts Regulations you may choose to return the supplied goods (to our BN11 2EN address), if you wish to do so, you must notify us in within 14 working days of receiving your items, we will then provide a returns number and make a full refund within 30 days of us receiving the goods. The responsibility for arranging and the cost of returning items under the distance selling regulations is yours. We recommend using a tracked and insured method as we are not responsible for damage or loss in return transit. Items must be returned complete and undamaged with any seals unbroken.

Please reuse or recycle the packaging. We hope you appreciate our reuse of packaging wherever possible.

Site Licences

Most software products come with a single user licence. Occasionally a second user or site licence may be included in the price. Some publishers offer Multi-User licences, typically sold in 5 user units. This may include the original disc and manuals or may be an additional product which must be purchased separately to the original single user pack. Alternatively, publishers may offer site licences to cover eg. primary, secondary, single class or commercial sites.

When purchasing site/multi-user licences, please contact us with the title, name, type and full address of purchasing/end user establishment and the number of users required and we will confirm pricing.

Order Forms

The links below are copies of our order form so you can download it, fill it in and just print it out. It is provided in various formats all zipped to ease download.





All Customers Overseas Customers Warranties
Site Licences Order Forms Delivery Information


If you have a sales enquiry please email our sales department
78 Brighton Road, Worthing, West Sussex, BN11 2EN, UK. 01903 523222 (full contact details)
If you have any comments or problems please email webmaster@cjemicros.co.uk
CJE Micro’s is not responsible for the contents of external internet sites.
Page last updated Saturday, 13-Dec-2014 11:59:18 GMT